Refund policy
Thank you for choosing Mother’s Country Store. We want every customer to have a great experience with our sourdough starters. Because our products are perishable, food-based cultures, we cannot accept physical returns - however, we proudly stand behind the quality of every starter we ship.
Damages, Issues & Starter Performance
Please inspect your order upon arrival and contact us immediately if:
- your starter arrives damaged,
- your package arrives incomplete,
- you received the wrong item, or
- your starter fails to activate or perform as expected.
Email us at support@motherscountrystore.com within 7 days of delivery, and we will make it right with a free replacement, or a full refund, whichever you prefer.
We may request a photo so we can troubleshoot and improve our quality control.
Non-Returnable Items
Due to the nature of our products, we cannot accept physical returns for:
- sourdough starters
- any other perishable or food-based items
These items cannot be restocked or resold once shipped.
We also do not accept returns on sale items or gift cards.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the legal right to cancel your order within 14 days of receiving it, for any reason and without providing a justification.
Because our products are perishable, cancellation applies before the product is opened or used, and items do not need to be physically returned.
If you wish to exercise this right, please contact us at support@motherscountrystore.com.
Refunds
Once we approve a refund, it will be processed to your original payment method within 10 business days.
Please note:
- Banks and card issuers may take additional time to post the refund.
- If more than 15 business days have passed since we approved the refund, please reach out to us at support@motherscountrystore.com.
Questions?
We’re here to help. Contact us anytime at support@motherscountrystore.com.